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BPO Service -Case4 Providing Totak Support for Japanese Companies Entering the U.S.

BPO Case Study

  • CASE01 HELP DESK
  • CASE02 Customer Sevice Center
  • CASE03 Help Desk
  • CASE04 Back Office Support
  • CASE05 Marketing Service
  • CASE06 CUSTOMOER Service Center
  • CASE07 Back office support service and marketing service
  • CASE08 ITsupport
  • CASE09 Comprehensive support service

CASE04 Supporting Foreign Operations from Japan. From Accounting to Product Management,We Provide Back Office Support Functions.

Support for Japanese small-to-medium sized firms, retail and chain
stores in foreign operations!
Providing back office support from settlements, sales management to payroll!

Japanese Restaurants
(Business Development from Japan to the U.S.)

Global Support (Back office Support)

◇Adoption of services since 2010, Preparation Time: 1 Month

Situation and Issues Faced

Companies that developed and expanded restaurant businesses in Japan were for the first time
looking to open locations in the U.S. In order to do so, back office operations, from the
implementation of credit card payment systems to accounting and sales management became an
important issue as there was lack of information know-how concerning foreign operations.

Summary of Situation and Issues

● Japanese companies looked to outsourcing back office operations in the
    development of their businesses in the U.S.

● A functioning credit card payment system had to be established for business in
    the U.S.

Zation’s Proposal

With a proven track record and network for establishing BPO services in the U.S., Zation
collaborated on a settlement system with a credit card company. In order to manage inventory, a
POS system and card based payment system was also proposed as part of Zation’s total business
support services.

Proposal Summary

● Zation collaborated with a U.S. credit card settlement company.

● Zation proposed a POS system for product and inventory management.

Outcome

By outsourcing back office functions, the companies were able to focus on customer service and
store operations, leading to customer satisfaction and a smooth start for establishing their
businesses overseas. In addition, the establishment of the POS system and strict product and
inventory management resulted in minimized losses. The POS system also provided a 24-hour
helpdesk service to provide backup support and a peace of mind in the case of emergencies.

Summary of Outcome

● By outsourcing back office functions, fixed costs were controlled.

● The increased focus on customer service led to improved customer satisfaction.

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